Delivery and Shipping Policy
Last Updated: Nov 04, 2023 02:20 PM
1. Shipping Locations
We are delighted to offer express shipping to customers worldwide, including the United States, the United Kingdom, Spain, Germany, and all international destinations. The best part? We provide this service at no additional cost to you.
2. Shipping Methods and Times
2.1. Express Shipping: We provide express shipping to all our customers at no extra charge. Our express shipping times may vary depending on your location, but we strive to deliver your order promptly. Typically, our express shipping takes 3 to 5 business days, ensuring that you receive your purchase as quickly as possible.
2.2. Order Processing: To get your art to you swiftly, we aim to process and ship orders promptly. You can expect us to dispatch your order within 7 business days of receiving it.
3. Tracking Your Order
Once your order is shipped, you will receive an email confirmation with tracking information. You can use this information to track the status and estimated delivery date of your order.
4. Delivery Address
Please make sure to provide accurate and complete delivery information during the checkout process. We want to ensure that your order reaches you correctly and without delay. We cannot be held responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
International Shipping Information:
For international orders, be aware that customs duties, taxes, and import fees might be applicable based on your country’s regulations. Good news! Our express shipping service remains free, but please note that any customs-related fees are the customer’s responsibility and are not included in the purchase price or shipping charges.
🇺🇸🇬🇧 Special Note for USA and UK Customers:
Customers in the United States and the United Kingdom are exempt from bearing customs duties. No payments are required at the point of delivery.
Rest of the World:
Customers outside the USA and UK may be required to pay customs duties at the time of delivery. Please be prepared for any potential customs charges specific to your country.
6. Delivery Issues
6.1. Lost or Stolen Packages: If, by any chance, your package is lost or stolen after being marked as delivered, please contact us immediately. We will promptly initiate an investigation with the shipping carrier and work toward a resolution.
6.2. Damaged Items: While we take every precaution to ensure the safe delivery of your order, if your artwork arrives with visible damage to the packaging or artwork itself, please contact us within 24 Hrs of receiving your order. We may request photos of the damaged item and packaging to initiate a replacement or refund.
7. Contact Us
If you have any questions or concerns about our Delivery and Shipping Policy, or if you want to inquire further about our express shipping services, please feel free to contact us at: info@krivaart.com
